Privacy Policy

At Vision Access Foundation, we consider the respect of everyone’s right to privacy as a fundamental value. That’s why we place great importance on preserving and ensuring the protection and confidentiality of the personal information you entrust to us.

By choosing Vision Access Foundation’s services, you consent to us collecting, using, disclosing, and retaining your personal information in accordance with this privacy policy (hereinafter referred to as the “Policy”).

This Policy consists of the following elements:

• What are the objectives of the Privacy Policy?
• What personal information do we collect?
• How do we collect your personal information?
• For what purposes do we use your personal information?
• Who has access to your personal information and with whom can it be shared?
• How do we use cookies and similar technologies?
• How long do we retain your personal information?
• How do we ensure the security and confidentiality of your personal information?
• What are your rights regarding your personal information?
• How can you contact us?
• How do we update this Privacy Policy?

1. What are the objectives of the Privacy Policy?

Respecting privacy and protecting personal information are essential to us. This Policy aims to inform you of the reasons and the manner in which Vision Access Foundation, or anyone acting on our behalf, will collect, use, and disclose your personal information.

2. What personal information do we collect?

Vision Access Foundation may collect personal information in various forms, but only through lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or in accordance with applicable laws.

The personal information collected and its sensitivity may vary depending on the context of the interactions between you and Vision Access Foundation.

Personal information that may be collected, used, and disclosed can include:

• Name and contact details: First name, last name, email address, postal address, phone number, and other similar information used to communicate with you.
• Demographic information: Information such as age, gender, country, and preferred language of communication.
• Medical information: Medical records, consultation dates, medication lists, prescriptions, etc.
• Information collected when visiting our websites, such as:
• Data about the websites visited and usage.
• Location data (from IP address or profile).
• Google Analytics and social network data.
• Any other personal information voluntarily provided by you.

We do not knowingly collect information from children under the age of 14. If you are a minor younger than 14, please do not provide us with personal information without the express consent of a parent or guardian. If you are a parent or guardian and are aware your children have provided us with personal information, please contact us.

3. How do we collect your personal information?

We collect your personal information from the following sources:

• Directly from you: In person, by phone, or email.
• On our websites: Via cookies, invisible pixels, or directly through our forms.
• From other sources: For example, from treating physicians or specialists.

4. For what purposes do we use your personal information?

We use your personal information to serve you and comply with legal obligations. Vision Access Foundation may use and disclose personal information for purposes including:

• Providing healthcare services and verifying your identity.
• Billing and payment for services received.
• Managing operations, monitoring incidents, and ensuring safety.
• Communicating with you and providing support.
• Analyzing data and conducting research (with anonymization).
• Supporting marketing and business development (with your consent).
• Any purpose permitted or required by law.

5. Who has access to your personal information and with whom can it be shared?

Access is limited to Vision Access Foundation personnel, consultants, and representatives. We may share your data with:

• Authorized service providers and partners.
• With your consent.
• Service providers (data transmission and hosting).
• Legal authorities, if required by law.

6. How do we use cookies and similar technologies?

Vision Access Foundation may use cookies, invisible pixels, log files, or similar tools to collect personal information from visitors. This data can include:

• IP address
• Browser type and version
• Visited pages, visit duration, and navigation data

Cookies help facilitate your navigation. You may configure your browser to accept or reject cookies. Note: our site may link to third-party websites, for which this Policy no longer applies.

7. How long do we retain your personal information?

We retain your data only as long as necessary for service provision and legal compliance. Once no longer needed, personal information is securely destroyed or anonymized.

8. How do we ensure the security and confidentiality of your personal information?

Vision Access Foundation implements physical and technical safeguards including encryption, firewalls, and intrusion detection. Data is stored primarily in Quebec or trusted data centers in Canada, the U.S., and Ireland. Regardless of location, we follow this Policy to protect your data.

9. What are your rights regarding your personal information?

Upon written request and proof of identity, you may access and correct your personal data. You may also withdraw consent (subject to limitations). Depending on the jurisdiction, you may have additional rights (e.g., data portability, right to be forgotten).

For questions or to exercise your rights, contact our Privacy Officer (see below). You may also file a complaint with a data protection authority.

10. How can you contact us?

11. How do we update this Privacy Policy?

We may revise this Policy periodically. The date of the latest update is indicated below. If changes are significant, we will notify you through our website or direct communication.

Privacy Policy in effect as of: May 23, 2025 
Last updated: May 23, 2025